Occasionally it’s love at first sight, but sometimes you may be unhappy with a product’s performance, or you may just change your mind. Have no fear, because we provide our customers with up to 30 days to return the item for either money back or store credit.
Thanks to our automated warehouse, we are able to prepare orders for shipping until late into the night. We are proud to offer fast and professional delivery services with all major payment methods available through our online shop.
When you order instruments from us, 99% of the time it is shipped in its original packaging. It is extremely rare that you will receive an instrument that has been on display in our shop. Exceptions are exclusive Custom Shop instruments.
Every guitar is thoroughly checked, adjusted and precisely tuned. Almost no instrument is shipped without us having to make adjustments. Every guitar includes a signed test certificate.
Our self-developed price tool compares up to 200,000 prices per day. No one is able to beat our prices while also having such a huge range of products in stock ready to ship.